![]() ![]() Jailbroken users may encounter Error 1015. If you still see the error message when you update or restore, contact Apple support.” ![]() Also, confirm your security software and settings are allowing communication between your device and update servers. ![]() “Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Here’s Apple’s take on the matter, in case you encounter one of these errors. The Mac maker says, “Most of these errors happen because your computer has older versions of software or can’t connect to the server.” However, if the basic stuff doesn’t yield positive results, Apple offers some advanced steps for particular errors. These include updating to the latest version of iTunes, updating to the latest version of OS X or Windows, checking your computer’s security settings, unplugging extra USB devices, rebooting the computer, etc. Customers are advised to try some simple troubleshooting steps first. Support document TS3694 was recently updated with new information on resolving most errors while backing up and / or restoring an iPhone, iPod touch, or iPad. With the recent wave of complaints regarding iOS 7.1.1 download/update errors, it may be worth pointing out that Apple has some documentation ready for addressing particular roadblocks. ![]()
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